FAQs

What delivery options do you have available?
We have 3 delivery options available:

• Local delivery - we will personally take care of and deliver within a 9 mile radius of our store. 
• Nationwide delivery - Will be undertaken by an external carrier and they collect from our store once a week and will deliver to your door.
• Alternatively you can select "Click & Collect" which will enable you to pay for your item and collect this from store.

Local Delivery

We personally delivery to the following postcode:

LE1, LE2, LE3, LE4, LE5, LE6, LE7, LE8, LE9, LE10, LE11, LE12 7, LE12 8, LE12 9, LE18, LE19, LE67 1, LE67 2, LE67 3, LE67 4, LE67 5.

We offer FREE local delivery on orders above £30. For any orders below £30 there is a £4.25 delivery charge. 

What are the delivery prices outside of the local area?

 

Size	Standard / First Class England & Wales	Second Class England & Wales	Scotland	Northern Ireland
XS	£2.99	£2.25	£4.00	£4.00
Small Light	£5.60	£4.79	£6.50	£6.50
S	£6.99	£5.35	£8.75	£8.75
M	£7.99		£8.95	£11.00
L	£8.99		£11.50	£17.15
XL	£9.25		£12.00	£18.00
XXL	£16.75		£17.95	£25.50
XXXL	£22.50		£22.50	£30.00

 

Where can you deliver to?
We deliver to the majority of all mainland UK addresses and postcodes. 

When will my order be delivered?  
We aim to dispatch your order within 2-3 working days.

Can I specify a delivery date?
If you have any specific requirements around delivery please enter these details at the checkout and we will do our best to accommodate these.

Can I change the date of my delivery?
Once you have placed an order and been given your delivery date please contact us if you need to change this and our friendly staff will help to resolve your query.

Can I change the address of my delivery?
Once you have placed an order and have given your delivery address please contact us if you need to change this and our friendly staff will help to resolve your query.

What do I do if my order is late or has not been delivered?
Please contact us directly if you have any issues with your delivery and our helpful staff will help you to find a resolution to your query.

What do I do if only part of my order has been delivered?
Please contact us directly if you have any issues with your delivery and our helpful staff will help you to find a resolution to your query. If we find that part of your order is out of stock we will contact you and inform you of this rather than sending part of the order.

What do I do if my order has been delivered but is damaged?
Please contact us directly if you have any issues with your delivery and our helpful staff will help you to find a resolution to your query.

Do I need to be there to sign for my delivery?
No you do not need to be in for your parcel. Our delivery driver will place the item in a safe spot or with a neighbour. If these options are not suitable then state this on the delivery notes at the checkout.

Can I track my order online?

• Local delivery: We do not have an online tracking option but if you would like an update, or any further information about your delivery, please contact the store directly and our friendly staff will help you to find the information you need. 
• Nationwide delivery: Once your order has been collected by our carrier you will receive order details via email, with these details you will be able to track the parcel.

Will you deliver to a workplace?
Yes we can deliver to a workplace. For national deliveries you will be given a delivery slot, these can be between 8am - 8pm so please ensure that there will be someone at the location throughout these hours.

Is there a charge for delivery?
Yes, there will be a charge for delivery depending on weight and size or your combined order.  This will be calculated at the checkout.

Why are some products not available for delivery?
Items with age restrictions will not be available for delivery as we cannot confirm the age of the recipient. Therefore knives and fuels will only be available in store. If we are delivering the items locally then we can drop off these items but we will need to hand these items in person to you and confirm your age.

 

If you have any further questions regarding Delivery please contact us directly and our friendly staff will help you with your query. 

Ordering Online

Can I Click & Collect?
Yes, please select any products you would like and select "Click & Collect" at the checkout. If the item is showing in stock then we aim to have it ready for collection within 24 hours. But as soon as the item is ready for collection you will receive a notification via email or text. 

Can I add to an existing order?
If your order has already been placed and your payment processed we cannot add to this order, but if you contact the store directly we can set up a new order and, in most cases, can have all items delivered together. 

How can I pay for my purchases?
We have various payment options which are: 

• Credit & Debit cards
• Paypal
• Google Pay
• Apple Pay

When will payment be taken for my purchases?
Payment will be taken once your order has been placed. 

How do I know if my order has been successfully placed?
When your order has been successfully placed you will be redirected to an acknowledgement screen which will include an order reference number. It’s a good idea to make a note of this number for your own records, but we will also send out a confirmation email. 

What should I do if I have lost my order number?
Please check your email inbox as you will be able to find your order number on your confirmation email. Alternatively if you have created an account with us you will be able to see all your orders in one place.

What should I do if I have not received a confirmation email?
Please check your junk mail folder as your confirmation email may have been redirected.
If you still can not find your email please contact us directly and our friendly staff will help you to resolve your query.

What should I do if my card has been declined? 
If your card or payment method has been declined you can try resubmitting your order using a different card. We recommend contacting your card issuer for any further assistance. If your card is declined then the order will not be placed.

Are my details secure?
Daymans DIY website uses secure technology and your card details will be encrypted for your safety. We will not share your details with third party companies.

What should I do if I can’t find an item I need?
We could have the item in stock but as we have thousands of stock lines we may not have had a chance to add this onto our site as yet. Please contact us directly as we will always try to order in any items we can. 

Why are some products age restricted?
Certain products such as knives, axes, chainsaws and solvents can only be sold to over 18s. We therefore require these products to be paid for by credit card to ensure the purchaser is over 18.  If you attempt to purchase any of these items with a debit card you will be asked to purchase them with a credit card instead. Failure to do so will result in the order being cancelled.

What do you do with my personal information?
We use your information to handle orders, deliver products & services, process payments, communicate with you about orders, products, services & promotions, update our records and maintain your accounts with us. We will not share your information with third parties. 

Product pictures
We offer thousands of products and from time to time the picture advertised may not always be identical to the item that is available. If you are looking for an exact match of an item then prior to ordering please contact us and we can confirm that the item is exactly as that advertised.

If you have any further questions regarding Shopping please contact the store directly and our friendly staff will help you with your query. 

Returns & Refunds

Can I cancel my order?
Please contact the store directly if you would like to cancel your order and our friendly staff will help you with your query. 

Are any items excluded from returns?
Please see our returns policy for further details about any excluded items. 

I am unhappy with a product, can I return it?
If you are unhappy with your product, or it is not fit for purpose, please contact the store directly and our friendly staff will help you to resolve your query. 

How long do I have to return an item?
You have 14 days from receiving the item to return it.

Is there a charge for returning an item?
It will be down to the recipient to pay for postage to return the item to the store. Once we receive the item and it is in a suitable condition to resell then we will issue you with a refund but this will not include the postage fee.

What should I do if my product has been delivered and is damaged or faulty?
Any items that are received to be broken or faulty we require you to take a photo of how you received the item and send this to us. Stating the damage or fault. Then one of our team will be able to process your query. 

What should I do if I have received an incorrect item?
If you believe you have received the incorrect item to what you received then please take a photo of the item you received. Then email this to us directly with why you believe it is the wrong item. 

If you have any further questions regarding Returns & Refunds please contact the store directly and our friendly staff will help you with your query. 

Store FAQs

Where is the store?
Daymans DIY
103-105 King Richards Road, 
Leicester 
LE3 5QG

What are the Leicester stores opening hours:

Monday: 8am to 5:30pm
Tuesday: 8am to 5:30pm
Wednesday: 8am to 5:30pm
Thursday: 8am to 5:30pm
Friday: 8am to 5:30pm
Saturday: 8am to 5:30pm
Sunday: Closed

How can I contact the store directly?
By Phone: 0116 262 4970
By email: enquiries.daymansdiy@hotmail.com
Facebook: Daymans DIY
Instagram: @daymansdiy

If you have any further questions regarding please contact us directly and our friendly staff will help you with your query.